Customer Care
Consumer information
A pocket guide to buying and selling real estate, which gives you detailed information on buying and selling process can be found in this guide link below.
It provides information on what to do before you buy, appointing an agent, getting finance, finding a home, making an offer, managing the sale and settlement and paying off your mortgage.
This guide covers appointing an agent, commissions, appointing a solicitor,
selling privately, methods of sale, sale contract and settlement day.
Key information such as, resolving disputes and making a claim for compensation are also covered in this guide.
Download your free copy here or visit website NSW Fair Trading.
Complaints
At Suburb Experts, we take our complaint very serious. We comply with Australian Consumer Law and state regulations. Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any complaint you might have about the service you have received from our agency.
- Call us and speak to the Licensee Agent here. Tell the Licensee Agent who you are complaining about and what your concerns.
- We may ask you to put your complaint in writing so that we can investigate it.
- You can also provide your complaints with a written proposal to resolve your complaint by sending an email complaints@suburbexperts.com.au. or reach out to us here.
Making customers a priority means focusing on their needs and wants, striving to meet their expectations, and building strong, lasting relationships.